Unit4 ERP (Agresso) experts since 1995

Free, no commitment onboarding to our remote support desk

During these unpredictable times we genuinely want to help, with our whole support team having been on the client side at some point in their careers.

Throughout the COVID-19 pandemic we are offering free, no commitment onboarding to our Unit4 ERP (Agresso) remote support desk, ensuring you have easy access to an alternative expert support team should your internal staff be unable to support your system at any point, or you require a safety net moving forward.

Ready to get set-up?

Once you are onboarded to our remote support desk, you have access to use the service as much or as little as you require.

Enquire now
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Enquire

Once you enquire via the form below, we will be in touch. There is no obligation to use our services, with us happy to offer a helpful ear if that is all that is needed.

We will introduce ourselves to you, and you to us, and if you decide to proceed, we can get you onboarded to our support desk with minimum fuss, and no commitment moving forward.


Onboarding details

A member of our team will contact you to exchange all the details needed to ensure the necessary access for remote support. 

This will be carried out securely, safely and following full ITIL service management and your own change control procedures.


Instruction to approve

Once you are onboarded, there is no commitment for you to use our support service, you are simply invited to use it on a pay as you go basis if you need to. This is secured via a purchase order of agreed time and budget to suit you.


Support as required

If you require our support moving forward, you can reach us via phone, email or our online portal, all of which will be made accessible to you during onboarding.

You simply operate on a pay as you go basis, meaning you are in control. If you would prefer fixed monthly costs, we can also provision a service to suit all budgets and needs.

Official Unit4 partners

How our Unit4 ERP (Agresso) support desk works  


Features & benefits

  • We cover all modules and milestone updates
  • We deliver support to pre-agreed SLA's
  • You can log issues via phone, email or our dedicated online portal
  • Assistance available via our remote desktop service
  • Proven method of dealing with system changes
  • ITIL qualified team
  • ISO 9001 and Cyber Essentials accredited
  • Bonus: free, no commitment onboarding



Unit4 ERP (Agresso) remote support desk

Free, no commitment onboarding

Get set-up on our Unit4 ERP (Agresso) remote support desk to ensure you can access an alternative expert support team quickly should it be necessary.


Frequently Asked Questions 

Is my organisation eligible for this offer?

All organisations that use Unit4 ERP (Agresso) and are not already set-up on our support desk are eligible for this offer.

Do we have to use the service once we are onboarded?

Nope! We are simply trying to help you ensure that you have an alternative support plan in place should your internal team be unable to support your Unit4 ERP (Agresso) system during the COVID-19 pandemic.

How long does the onboarding process take?

As long as we are able to get the details we need from your organisation relatively quickly, we would aim to have you onboarded within two working days.

Will the onboarding process take up much of my time?

No, we strive to make it as hassle-free for you as possible, which is why we don't issue any long-winded paperwork such as multi-page questionnaires.

What information would you need then?

To get you set-up we would require the following:

  • A list of users who you want to able to log issues
  • Credentials which give us access to live, test and other surrounding environments, with admin access to applications and databases
  • A method of entry in to your network

Why do you need a purchase order?

We cannot start work without a purchase order, so we ask for one so that if you do require our support in the future we are able to start work immediately, helping to prevent any unneccesary delays.

If you never require any support following the onboarding, the purchase order will remain unused.